Frequently Asked Questions

  • Will my personal information remain confidential?

    Any information entered onto our site, personal or professional, remains confidential at all times.  No information about you will be transmitted to any companies or third parties.

  • Is my transaction secure?

    Yes, all transactions on our website are completely secure at all times

    For further information, direct yourself to the Legal Notices section.

  • Why is it important for me to create my EMEDIA Account?

    Creating an EMEDIA account will permit you to consult previous transactions, and will facilitate the processing of any future ones. Your personal information will be saved in our databases and allows us to offer you an adequate and personalised service, catered to your specific needs.

    Also, by creating your EMEDIA account, you will obtain access to all our promotions and products available on our website.

    EMEDIA is a transactional website created primarily for resellers.  If this applies to you please contact our customer care team at or 1-844-480-5757.  By doing so, you will benefit from substantial discounts.  Consult our product technical files, per square foot pricing and finish options in just a few clicks.  Become one of our valued partners and start saving money and time right away! EMEDIA is the new, simple way to shop for and purchase large format prints for your customers.

  • What is a reseller?

    A reseller is a company or individual who buys printing products to sell to their customers.  For example, printing agents, graphic artists, advertising agencies etc.

  • I am a reseller, what is my advantage to contact your customer service?

    When you contact our customer care, we analyse your file personally. If you fit the profile, you automatically obtain reseller status.  This status makes you eligible for rebates and discounts, as well as a variety of other advantages.  Don’t wait to contact us: or 1-844-480-5757.

  • Is it possible to place custom made orders?

    It is always possible for us to create personalised products for you.  If your order requires particular additions that cannot be found on our site, please contact our customer service service team who will guide you through our multiple choices of format, cuts and personalised finishes.

    Contact our customer service : 1-844-480-5757,

  • How long will production take?

    Once our team has verified the technical conformity of your file, your order will be filled within 5 to 7 business days. Delivery time of your order will depend on distance and the internal policies of the selected transport company.

  • What production stage is my order at?

    EMEDIA Print will send you an email at every stage during the production of your order.

    Once your order has been received by our team, you will receive 3 different emails that will inform you of what stage your order is at.

    1. First, an email will confirm that we have received your order at our offices, and will be handled immediately by a member of our team.
    2. Next, an email will confirm that your file has been validated.  Your order will then be filled within the next 5 to 7 business days.  In the event of technical difficulties with your file, you will receive an email requesting you modify the aspects that do not comply with the necessary specifications.
    3. Finally, an email will confirm the shipping of your order.  Your order will leave our offices that day, and depending on the method of transport chosen, you may be able to track delivery via the tracking number provided.
  • How do I modify an order after having concluded a transaction?

    Once your order has been sent through our transactional website, the only way to modify it is to contact our customer service team at 1-844-480-5757, Be sure to have your order number on hand.

    However, once your order is in the production stage, it is not possible to modify it.

  • Is it possible to cancel my order?

    It is possible to cancel your order only if it is not in production. We will charge you on your credit card a $ 25 cancellation fee + a 10% variable fee from the total order for the administrative time and paypall transaction penalty. From the moment the production of your order is started, you can not cancel it and all production costs will be billed.

    To cancel your order, contact our customer service now: 1-844-480-5757,


  • Once again we have contacted EMEDIA Print for our printing needs. The different coroplasts and banners that were created for us were as usual, wonderful! They permitted us to display our sponsors and partners as well as site plans during our events.

    Saadi Ibtissam, Cancer Society Foundation

  • EMEDIA was able to laminate our snowboards with TPU thanks to their 4 color process printing technology. The results were remarkable. We would certainly do business with the EMEDIA team for any of our projects.

    Louis Fournier, SIMS Canada

  • Ekasolv is completely satisfied with the banners and stickers the Emedia team created for us. The final product was of excellent quality and enabled us to promote our frozen yogurt site in a professional manner.

    Claude Martin, Ekasolv

EMEDIA turns green !

Print EMEDIA endeavor as much as possible to always offer an environmentally friendly option in its products.

About Us

Print EMEDIA is the new way to buy online the NP Group's large format printed sign products. Our team is happy to help you discover the NP Group's quality and service through the web.

Satisfaction Guaranty

At Print Emedia, we are constantly striving for excellence. For this reason, all of our products come with a guarantee.

Contact Us


Print eMedia
2455, Power St
Drummondville, Quebec J2C 6Z5



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